Where is Agely based?
About Agely
If you want to know who is behind Agely and why we built the brand, you’ll find the key details here.
Agely is an Australian registered company that serves customers worldwide.
Is Agely a legitimate company?
Yes. Agely is an Australian registered business and operates in line with Australian consumer and product regulations.
How do I know Agely products are high quality?
Quality is our priority. Our products are manufactured to strict standards and each batch is tested for identity and purity before release.
What does Agely taste like?
Yes. Customer feedback matters to us, and reviews will be available as our community grows.
Shipping & Delivery
Everything you need to know about delivery is here. Simple, transparent, and easy to understand.
Do you ship overseas?
We use different fulfilment locations depending on where you live, so delivery times will vary by region.
How long will it take to get my orders?
Delivery times depend on where you live. Orders are usually dispatched within 1–2 business days, and most customers receive their parcel within 3–10 business days depending on their region. You’ll see estimated shipping times and costs at checkout once you enter your address.
Will my order be tracked?
Yes. As soon as your order is dispatched you will receive a tracking number.
We work with a range of trusted shipping partners depending on your location (this may change at times):
USA: USPS
New Zealand: Aramex
UK: Royal Mail
Australia: Australia Post
Singapore: DHL
We also ship to many other countries not listed here.
How much does shipping cost?
Shipping is free over $100. Otherwise we charge a flat $10 shipping for all orders.
Can I come and pick up my order in person?
Unfortunately, no. We ship from our international distribution centre in Hong Kong.
How to Use Agely Products
Here's our recommended serving information for Agely products.
Can I take your products with our current medication?
They’re generally well tolerated, but everyone’s different. If you’re on prescription medication, it’s best to check with your doctor or pharmacist before starting.
Can I take your products with our current medication?
In most cases yes. Because everyone’s health is different, it’s best to check with your doctor or pharmacist before starting anything new.
Can I take your products with breastfeeding?
There isn’t enough reliable human research on NMN use during breastfeeding to confirm that it’s safe for mums or babies. Because of that, we recommend avoiding NMN while you’re pregnant or breastfeeding unless your doctor specifically advises otherwise.
Managing Your Subscription
Here's how to manage your subscription, including cancelling, pausing, rescheduling, or swapping your Agely products for other items.
How do I log in?
They’re generally well tolerated, but everyone’s different. If you’re on prescription medication, it’s best to check with your doctor or pharmacist before starting.
Can I cancel my subscription at any time?
In most cases yes. Because everyone’s health is different, it’s best to check with your doctor or pharmacist before starting anything new.
How do I create an account?
There isn’t enough reliable human research on NMN use during breastfeeding to confirm that it’s safe for mums or babies. Because of that, we recommend avoiding NMN while you’re pregnant or breastfeeding unless your doctor specifically advises otherwise.
I'm having trouble logging in. What do I do?
How do I change my delivery frequency?
How do I change my order date?
How do I increase or decrease the quantity on my subscription?
How do I update my shipping or billing address?
How do I update my payment information?
How do I cancel my subscription?
Payments, Returns & Exchanges
How to purchase, pay for, return or exchange Agely products.
What are my payment options?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
What is your 100 day money back guarantee?
We know results take time, so every first order comes with a 100-day trial. If you are not happy for any reason within 100 days, just return the product and we will refund your first order in full. No questions asked.
I'd like a refund. How do I get one?
Simply send an email to hello@agelylabs.com and we'll get it sorted within 24 hours.